Support - Fix for YVM503

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Viewers in the West & South West
Viewers in the West & South West of England may need to retune after 9am on the 19th June 2019 to ensure they receive all available Freeview channels. More information   here
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Fix for YVM503
Information not available
We were not able to load the image or information on your box on this occasion. Here are a few steps you can go through to try and fix it:

 
  1. Try again
    If at first you don’t succeed, try again. You close the menu or the guide using the Close button. Then open it again using the menu button on your remote.
  2. Restart your box
    The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the Standby button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
  3. Restart your router
    The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.

    Warning icon Please don't leave this page while your router is restarting as you won't have any internet access.

    Using Powerline Adapters?
    Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.
  4. Further help
    Thanks for trying all the above steps. If you are still receiving this error code, please contact your box provider, internet service provider (if it is BT, TalkTalk or Plusnet) or drop a message on our community forum and you will receive the help you need. 
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