When you try to play a HD programme, it requires authentication from your TV and YouView box. This is known as High Definition Content Protection (or HDCP). Looks like we couldn’t enable content protection for your HD programme this time. See if these steps can help:
- Check your cables
Your HDMI cable might be acting up. Disconnect it from your YouView box and TV and then reconnect it.
Still not working? Try using a different HDMI cable.
- Restart your YouView box
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the
button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
- Restart your TV
A quick step this. Just turn off the plug for your TV, wait a few seconds and then turn it back on. Now see if this has helped.
- Remove extra equipment
Not all equipment is HDCP friendly. If you are using a device (like a HDMI switch or DVD player) in between your YouView box and TV, try disconnecting it. The HDMI cable should be the only connection between your box and the TV.
- Check for software updates
Select which version of YouView you're using to show the steps:
- Check for TV updates
It could be possible that your TV requires a software update. Check your TV manual on how to do this.
- Further help
We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider
for further help.