Check your cables
Restart your box
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
Restart your TV
A quick step this. Just turn off the plug for your TV, wait a few seconds and then turn it back on. Now see if this has helped.
Remove extra equipment
Not all equipment is HDCP friendly. If you are using a device (like a HDMI switch or DVD player) in between your YouView box and TV, try disconnecting it. The HDMI cable should be the only connection between your box and the TV.
If you are using an HDMI splitter or audio equipment, this may be causing issues with the HD signal authentication. We recommend connecting the box directly to the TV to check this fixes the issue.
Check for software updates
Select Settings from the Main Menu
Select Software Information from Information & Reset
Select Update Software
We'll let you know if we find any updates and start downloading it for you.
Check for TV updates
It could be possible that your TV requires a software update. Check your TV manual on how to do this.
We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider for further help.