Fix for YVM912

A YouView Box FAQ

Postcode not recognised

We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly.

Look out for the mistakes that can be easy to make like, using a zero instead of the letter “O” or entering just the first half of the postcode. It happens more than you’d think.

In some instances the postcodes for new homes may not be recognised, but don’t worry we’ve also added a handy skip button to save you from any postcode related rage. Select this to continue if we still can’t recognise your postcode.

To find out more about sharing your information, you can read the YouView Data Promise in our terms and conditions.

If you are still encountering issues, please contact your box providerinternet service provider (if it is BT, TalkTalk or Plusnet) or drop a message on our community forum and you will receive the help you need.