On 3rd November, Netflix will be launching a new subscription tier, Basic with ads. This new tier is incompatible with Humax and Huawei devices provided by BT, TalkTalk or those purchased from Retail outlets. To continue watching Netflix on these devices you will need to be on the 'Basic' plan or higher. More information on Netflix's plans and pricing can be found here.

BT TV Box Pro, BT TV Box Mini and TalkTalk TV Hub devices are compatible with the new tier.

If you are affected and wish to watch Netflix on this new subscription tier on a set top box, consider upgrading to a newer box via BT or TalkTalk using the below links. For more information visit Netflix.com.

BT: https://www.bt.com/tv
TalkTalk: https://new.talktalk.co.uk/tv-fibre-broadband