On 3rd November, Netflix will be launching a new subscription tier, Basic with ads. This new tier is incompatible with Humax and Huawei devices provided by BT, TalkTalk or those purchased from Retail outlets. To continue watching Netflix on these devices you will need to be on the 'Basic' plan or higher. More information on Netflix's plans and pricing can be found here.
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Or see our site mapOn Demand
YouView Box
On Demand player or app not working
It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:
On Demand Player not working
It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:
Using TV Shows & Films
With YouView on TalkTalk TV Hub you have thousands of programmes available on demand to discover.
Using On Demand on TalkTalk TV Hub
With YouView on TalkTalk TV Hub you have thousands of programmes available on demand. To access our library of great content follow these steps:
ITV Hub app unavailable
You will no longer be able to access the ITV Hub app on particular devices.
Now TV app unavailable
You will no longer be able to access the NOW TV app on particular devices.
Programme and film content can be created in different ways, and from different parts of the world. Changes in content based on region and the creative choices of the director can mean content is displayed at different frame rates.
Help with On Demand buffering
We understand how frustrating buffering can be. Here's some things to try and resolve the issue:
Unavailable On Demand Programmes
Some on demand programmes will be available shortly after they have aired. However some might take a little longer, so please check again later. We have thousands of on demand titles but not all programmes are available.
On Demand is in demand and we have a great selection of apps available for you to use. Have a look at our website to see the range of apps we offer.
Missing On Demand Apps
Some On Demand apps are only available in certain regions. If we can’t detect your region, then the app won’t be shown. Try these steps and we’ll check again:
Error: Unavailable
Content is no longer available
Broadband data allowance
Understanding how using YouView will affect your data allowance is important. Here’s some information you might find useful:
Buy or rent films & TV
That silver screen feeling in your living room, all without the overpriced popcorn. This is your guide to buying and renting films and TV:
How do I add content to my Watch List?
The Watch List allows you to create your own catch up library
Get in touch
Need more help? Visit our full contacts page here