Check your internet connection by going to: 

1. Press the Home button on your remote

2. Settings can be found via the cog at the top of the Menu.

3. Select Network & Internet

And choosing a Wifi or Ethernet connection.

Time to head round the back of your box. We’ll walk you through what to do.

 First things first, we need to check how your box is connected to your router. Pick your connection: 

Direct Ethernet cable

• Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.

• Follow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports.

Wi-Fi connection

Go to Network & Internet within your Settings menu:

• If there is a local network connection issue, it will display a YVM4102 Error Message. If this is the case, you will be prompted to go through the setup journey to re-establish the connection.

• If there is a general network connection issue, it will display a YVM4104 Error Message, If this is the case, you will be prompted to go through the setup journey to re-establish the connection.

• If you have continued issues with connecting via Wi-Fi, we would recommend trying a wired connection instead.
  

The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.

Please don't leave this page while your router is restarting as you won't have any internet access.

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the  button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.