Failed recordings

A YouView Box FAQ

We know how disappointing a failed recording is. We can’t do anything to bring it back but we can help you prevent it from happening again.

We are aware of an issue where Huawei devices are failing to record on ITV, Channel 4 and Channel 5 SD channels. To help reduce the chance of recordings failing, we recommend remaining tuned to these channels when recordings are starting.

Alternatively, recording on HD versions of these channels is unaffected.

Your box

  • Make sure your box is switched on when a recording is in process. You can keep it in stand-by mode and it will still record.
  • Try not to retune your channels when you have a recording in progress either.
  • Make sure you have enough space on your box.

Remember: You can’t record more than 2 programmes at once and you need to have enough space on your box.

Aerial signal

  • Try to resolve any aerial signal issues you’re having. A weak or lost signal can lead to potential failed recordings. 
  • Bear in mind, broadcasters might alter the programme schedule, which could have caused your programme to fail.

Connections
Your subscription channels use the internet instead of your aerial. So make sure your Ethernet cable is connected to the box and your router is switch on. 


Your box
Make sure you have enough space on your box. Depending on your box model, you may not be able to record more than 2 programmes at once and you need to have a fast enough broadband.

Need help checking your speed? Give your broadband provider a call.



On a very small number of occasions a broadcaster may cancel a programme from the future schedule. If you had a recording set for that programme, it will show up in your recordings as failed, even if it hasn’t aired yet.