Missing start/end of recording
We record your programmes based on the start/end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.
How can we help you?
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Poor quality recording
We record what’s on screen at the time the programme aired
Failed recordings
We know how disappointing a failed recording is. We can’t do anything to bring it back but we can help you prevent it from happening again. Have a read of our tips for:
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Need more help? Visit our full contacts page here