We know how frustrating it can be when the programme has not been fully recorded.

We record your programmes based on the start/end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun. For example, if a sporting event goes into extra time. This can push out the next programme. Broadcasters usually try their best to amend the schedule times, but on a rare occasion, it may not be changed in time.

The good news is that with YouView, you can often watch programmes on demand. Check if your programme is available using the search button on your remote.