Support - How to improve your signal


How to improve your signal
Your aerial is an important part of your set up. It brings you all your Freeview channels. Here’s some free information to help you get the best out of your aerial set up:
  1. Aerial type
    The type of aerial you use matters. It’s important to have an appropriate, properly aligned aerial. Digital UK recommends using a rooftop aerial for best results.

    You can use loft aerials or indoor aerials but you need to have good reception. The downside to using these is that they can be influenced by electrical interference from other domestic appliances.

    Some shared households or flats use communal aerials, which send the signal from one aerial to multiple homes. Issues with communal aerials should be taken up with your landlord or housing association.
  2. Positioning the aerial
    The position of your aerial is just as important as the aerial itself. It is best practice to point your aerial at your local transmitter. If it is out of position, you could start seeing picture problems.

    Indoor aerials can be easily repositioned but repositioning roof aerials requires a local aerial specialist.

    Keep an eye out for obstructions too. Things like tall trees or big buildings can block your signal. A local aerial specialist should be able to offer the best advice on what to do.
  3. Engineering works
    Whenever you experience weak signal issues, we’d recommend checking if you’re being affected by planned engineering works. They don’t happen often but when they do you could experience service interruptions or weak signals. Here’s a mini guide on what to do:
    1. Visit the Digital UK website
    2. Pop your postcode and door number in the checker
    3. Take a note of your most likely transmitter and region
    4. Check the planned engineering section and see if you’re affected.
    If you affected then we’re afraid you’ll just need to be patient and wait the works to finish.
  4. Atmospheric weather conditions
    Living in Britain means you’re going to get some bad weather conditions from time to time. Conditions like high pressure can affect your signal. You can check the BBC website to check if there is any weather affecting your signal.

    If you’re affected by these conditions, then we’re afraid you’ll just have to weather the storm and wait for the weather to change. They don’t often last long.
  5. Multiple transmitters
    Some of us have only one transmitter available to us. Some of us however are spoilt for choice. It’s possible you could live in an area where you have multiple transmitters available to you. Meaning you’re more likely to receive your signal from the wrong transmitter. Your box lets you pick from multiple options. Try re-tuning and picking the right transmitter for you.

    Not sure which transmitter you should receive your signal from? Follow these steps:
    1. Visit the Digital UK website
    2. Pop your postcode and door number in the checker
    3. Take a note of your most likely transmitter
  6. 4G interference
    4G signals are being used more commonly now and can cause interference with your aerial. You should have been notified by post if 4G signals would affect your area.

    If you’re not sure at800 can tell you if you are and provide you with a 4G filter to fit onto your aerial set up.
  7. Additional aerial equipment
    Additional equipment can be used to help boost your signal strength or filter your signal from interference.

    Aerial booster/amplifiers can be attached to your set up boosting low signal strength and quality. However it can also overload your signal. If your signal strength is too high then you can experience issues with your picture too.

    Signal splitters can also reduce the signal strength to your box. Try using your box without a splitter.
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