Not all HD TV’s have the same HDMI resolution. You can change the resolution in the settings menu to match your TV:

Need help setting up your box?

Our super simple set up makes the box easy to install. You can follow our connection guide if you need to double check anything.

Looking to change your broadband provider?

We recommend using powerline adapters if your router is too far from your box. These help carry your broadband signal over long distances using...

YouView is a connected service that uses the internet for most of our best features, like On Demand, scroll back TV or search. You can use YouView without an internet connection but...

YouView tunes Freeview channels not Freesat channels, so we need...

Your aerial is an important part of your set up. It brings you all your Freeview channels. Here’s some free information to help you get the best out of your aerial set up:

Need to retune your channels? Just follow these steps:

If you can’t use a roof aerial then you can still use an indoor or loft aerial.

The strength of your signal depends on the aerial. If the picture or sound breaks up on your TV, ask your landlord or housing association to check the communal aerial...

We’re at our best when we’re connected to both your aerial and internet. If you aren’t able to use an aerial...

Find out all you need to know about pairing Amazon Alexa to your YouView device. Please note that at present, Voice Search with Amazon Alexa is only available on Humax Retail T2000 devices. 

Having trouble connecting your box to the internet during set up? Try these steps:

If you need to boost your aerial signal, you can try using an aerial booster. But if your area isn't covered by...

Everything you need to know about using powerline adapters:

Not the best start, but we’ll try and make up for that:

We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly. Look out for...

Your powerline adapters help you connect your router to your box over long distances. If they’re not working your box will be disconnected from the internet. Try these steps to reconnect:

Thinking about having more than one box? Here's what you need to know:

Picked up a pre-owned YouView box? Have a quick read of this info:

Turning your living room into a mini cinema? Let us give you a hand with that: