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Set up

YouView Box

  1. Using YouView without internet

    YouView is a connected service that uses the internet for most of our best features, like On Demand, scroll back TV or search. You can use YouView without an internet connection but...

  2. Postcode not recognised

    We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly. Look out for...

  3. Powerline adapters not working

    Your powerline adapters help you connect your router to your box over long distances. If they’re not working your box will be disconnected from the internet. Try these steps to reconnect:

  4. How to improve your signal

    Your aerial is an important part of your set up. It brings you all your Freeview channels. Here’s some free information to help you get the best out of your aerial set up:

  5. Using a shared aerial

    The strength of your signal depends on the aerial. If the picture or sound breaks up on your TV, ask your landlord or housing association to check the communal aerial...

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YouView Support: v1.0.2