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Set up

YouView Box

  1. Using YouView without internet

    YouView is a connected service that uses the internet for most of our best features, like On Demand, scroll back TV or search. You can use YouView without an internet connection but...

  2. Wi-Fi set up

    If you have a Wi-Fi enabled box, you can change the settings to allow so that it can connect to the internet wirelessly.

  3. Using WI-FI to connect your box

    Not all YouView boxes are Wi-Fi enabled. If they are not Wi-Fi enabled, they need a wired Ethernet connection to connect the internet, so that we can give you the best quality experience. We recommend using...

  4. How to improve your signal

    Your aerial is an important part of your set up. It brings you all your Freeview channels. Here’s some free information to help you get the best out of your aerial set up:

  5. Postcode not recognised

    We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly. Look out for...

  6. Powerline adapters not working

    Your powerline adapters help you connect your router to your box over long distances. If they’re not working your box will be disconnected from the internet. Try these steps to reconnect:

  7. Using a shared aerial

    The strength of your signal depends on the aerial. If the picture or sound breaks up on your TV, ask your landlord or housing association to check the communal aerial...

Get in touch

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YouView Support: v1.0.13