Find your pairing code
Find your pairing code First things first, you need to find your pairing code on your YouView box:
Bring up the menu with your remote
Go to the Connected devices and select Voice control
*Depending on your box model, Settings will be on the last tab on the Main Menu or in a cog in the top right corner of the screen. You can get to the cog by pressing Up after opening the Main Menu. If you have the new Home Screen, you can access settings by pressing Up and then right after opening the home screen.
Adding the YouView Alexa skill
The YouView Alexa Skill can be found on the Amazon Alexa store which is available through any device with a web browser and internet connection.
BT users can also use the BT TV Alexa Skill
Select Enable to start the pairing process.
Pairing your Alexa device to the YouView box
Enter the pairing code displayed in the Voice Control section of your settings on the YouView box.
It will then display whether the pairing has been successful within the YouView Skill page.
Once the code has been accepted in the form, your box will automatically update to show the device has been paired.
Pairing code has expired
The pairing code can expire if it's been open on your YouView box for more than 3 minutes. A new one should automatically generate so try the refreshed code instead
Box or mobile device is not connected to the internet
In order to pair your box to your Alexa device, both devices need an internet connection. If you lose internet connection while in the Voice Control or Mobile Devices settings, the page will automatically refresh and advise you to reconnect to the internet.
Disconnecting Amazon Alexa from your YouView box
There are two ways to unpair your Voice Device and box. From the box or from the YouView Alexa Skill:
Disconnecting from the Box will ask you to also disconnect from the YouView Skill to complete unpairing from box ends.
Disabling the YouView Alexa Skill will automatically unpair from both the skill and the box.
If you are having issues with pairing your Amazon Alexa device with your YouView box after attempting the steps above, please drop us a message on our forum where we can assist you further.
Please note that at present, Voice Search with Amazon Alexa is only available on Humax Retail T2000 devices.