1. Use the PVR mode
Do you have this remote?
Yes, I have this remote
Press the PVR button to use the remote with your YouView box.
No, I don't have this remote
Move on to step 2
2. Check the batteries
Make sure they are inserted correctly. Try replacing the batteries.
3. Restart your box
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the 
button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
4. Reset your remote
You might need to reset your remote control. We have a few different remotes so pick your remote here and try the instructions.
5. Further help
We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider for further help.