Support - Remote not working


Remote not working
Try these steps and we'll see if we can get it working again:
  1. Use the PVR mode
    Do you have this remote control?

    Humax Remote
    • Yes, I have this remote

      Press the PVR button to use the remote with your YouView box.

      Humax Remote
    • No, I don't have this remote

      Move on to step 2
  2. Check the batteries
    Your batteries may have run out of juice. Try using a fresh pair.
  3. Restart your box
    The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the YouView button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
  4. Reset your remote
    You might need to reset your remote control. We have a few different remotes so pick your remote here and try the instructions.
  5. Further help
    We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting your box provider for further help.
Was this helpful?

Get in touch

Need more help? Visit our full contacts page here