Support - Freeview picture break up

HOW CAN WE HELP YOU?

Freeview picture break up
Looks like we’re not getting enough signal from your aerial at the moment. Try these steps and we’ll see if we can help strengthen your signal:
  1. Check your cables
    Head around the back of your box and check the aerial cable is securely connected to the Aerial In/Antenna In port.

    Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.

    Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on. 
  2. Restart your box
    The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the YouView button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
  3. Retune your channels
    A simple retune may do the trick:
     
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select TV Channels
    4. Select Retune Channels

    Give it a couple of minutes to retune and check to see if your signal is back to normal.

     
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to TV Signal & Quality
    3. Select Re-tune Channels
    4. Select Start re-tuning

    Give it a couple of minutes to retune and check to see if your signal is back to normal.
  4. Planned engineering works
    Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.

    Check the Digital UK website to see if your transmitter is affected. 

    Don’t know what transmitter you’re using? Pop your postcode into their coverage checker to find out.
  5. Check your signal
    The signal from your aerial might not be strong enough. 
     
    Select which version of YouView you're using to show the steps:
     
    This is the NEW YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select Signal Quality

    If your Signal Strength is below 50%, then you might start seeing issues with your picture. Have a read of our article: How to improve your signal for more help.

     
    This is the ORIGINAL YouView menu. If your menu looks like this, follow these steps:
     
    1. Bring up the menu with the Y or YouView button on your remote
    2. Select Settings and go to TV Signal & Quality
    3. Select TV Signal Quality

    If your Signal Strength is below 50%, then you might start seeing issues with your picture. Have a read of our article: How to improve your signal for more help.
  6. Check for signal interference
    Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:
     
    • Our blustery British weather or high pressure conditions
    • Engineering works to your local transmitter 
    • 4G mobile transmitters

    Have a read of our article: How to improve your signal for more help.
  7. Further help
    We didn’t expect you to end up here, but thanks for trying all the steps.
     
    We’d suggest contacting the Freeview advice line, they can help you further.
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