Support - Missing Freeview channels


Missing Freeview channels
If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s):
Please note: Viewers in Cornwall and Hampshire who receive their TV signal from the Wenvoe or Kilvey Hill transmitters will need to retune their YouView boxes to ensure they receive all  available Freeview channels (including BBC (SD), ITV, Channel 4 and 5) after 15th May 2019.
  1. Channel check
    Pop your postcode into our Availability Checker. Is your channel listed?
    • Yes

      Right, so you can receive this channel. Try the next steps to see if we can pick up that channel.
    • No

      If you can’t see it in the list, the channel may not be available in your area.
    If this happens viewers are advised to do a retune of their YouView box to ensure they receive the correct channels. If the issues continues we recommend contacting the Freeview Support Line on 0808 100 0288 for more help.
  2. Check your cables
    Head around the back of your box and check the aerial cable is securely connected to the Aerial In/Antenna In port.

    Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.

    Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on. Powered aerials may allow you to improve your channel reception. Other devices such as signal amplifiers may also help with receiving the channel.
  3. Retune your channels
    A simple retune may do the trick:
    1. Bring up the menu with your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select TV Channels
    4. Select Retune Channels

    Give it a couple of minutes to retune and check to see if your signal is back to normal.

    If you have signal issues as a result of high atmospheric pressure, we recommend waiting until this has subsided before carrying out a retune of your box to ensure other channels are not affected.
  4. Restart your box
    The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the YouView button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
  5. Planned engineering works
    Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.

    Check the Digital UK website to see if your transmitter is affected. 

    Don’t know what transmitter you’re using? Pop your postcode into their coverage checker to find out.
  6. Check your signal
    The signal from your aerial might not be strong enough.
    1. Bring up the menu with your remote
    2. Select Settings
    3. Go to the Signal & Connection area and select Signal Quality

    If your Signal Strength is below 50%, then you might start seeing issues with your picture. Have a read of our article: How to improve your signal for more help.
  7. Check for signal interference
    Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:
    • Our blustery British weather or high pressure conditions
    • Engineering works to your local transmitter 
    • 4G mobile transmitters

    Have a read of our article: How to improve your signal for more help.
  8. Further help
    We didn’t expect you to end up here, but thanks for trying all the steps.
    We’d suggest contacting the Freeview advice line, they can help you further.
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