Pop your postcode into our Availability Checker. Is your channel listed?
Right, so you can receive this channel. Try the next steps to see if we can pick up that channel.
If you can’t see it in the list, the channel may not be available in your area.
If this happens viewers are advised to do a retune of their YouView box to ensure they receive the correct channels. If the issues continues we recommend contacting the Freeview Support Line on 0808 100 0288 for more help.
Check all cables
Head around the back of your box and check the aerial cable is securely connected to the Aerial In/Antenna In port.
Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.
Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on.
Also ensure your Ethernet network cable is securely connected between your YouView box and the router/. This error code appears when you have an issue with an internet channel so it is important to ensure a good internet connection.
Retune your channels
A simple retune may do the trick:
Bring up the Main Menu
Select Channel Setup
Select Digital Setup
Select Digital Tuning
Select Digital Auto Tuning
Give it a couple of minutes to retune and check to see if your signal is back to normal. You can also manually tune your channels by choosing the Digital Manual Tuning option in the Digital Tuning section.
Restart your box
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
Planned engineering works
Every so often maintenance works are carried out to keep your transmitter in top condition. This might weaken your signal or interrupt your service.
Check the Digital UK website to see if your transmitter is affected.
Don’t know what transmitter you’re using? Pop your postcode into their coverage checker to find out.
Check your signal
The signal from your aerial might not be strong enough.
Select Settings from the Main Menu
Select Signal Quality from Signal & Connection
If your signal quality is below 50% you may start seeing issues with your picture. Have a read of our article: How to improve your signal for more information.
Check for signal interference
Sometimes the issue is out of your control. You could be affected by outside signal interference, such as:
Our blustery British weather or high pressure conditions
Engineering works to your local transmitter
4G mobile transmitters
Have a read of our article: How to improve your signal for more help.