Recording Freeview channels
We record your Freeview channels from the aerial. It could be that the signal from your aerial isn't strong enough. Let's check your TV signal Quality:
Bring up the menu with your remote
Go to the Signal & Connection area and select Signal Quality
If your Signal Strength is below 50%, then you might start seeing issues with your picture. Have a read of our article: How to improve your signal for more help.
*Depending on your box model, Settings will be on the last tab on the Main Menu or in a cog in the top right corner of the screen. You can get to the cog by pressing Up after opening the Main Menu. If you have the new Home Screen, you can access settings by pressing Up and then right after opening the home screen.
Recording subscription channels
Your subscription channels run off your broadband, so if you have speed issues, the quality of your picture can be affected. Here are some things that can affect your speed:
Watching On Demand programmes or another subscription channel can affect the quality of your recording in progress
If you have too many devices in your house using the internet, this can slow your speed down. Try disconnecting some of these devices and see if helps improve your issue
If you still have poor quality recordings, we’d recommend contacting your broadband provider for more help