This is an option in the settings menu that restores your box back to its original factory settings, deleting all your recordings and preferred settings. After a factory reset the software will remain on the latest installed software and will not revert to the original version.

How to keep your recordings
Factory resetting your box deletes all your recordings and preferred settings. We understand how important recordings are to our viewers, so we have another option to factory reset your box but still keep your recordings. Read our Maintenance Mode FAQ for more information.

Before doing a factory reset
Make sure your box is connected to the internet. If your box isn’t connected to the internet, you won’t be able to complete the setup and use your box.

If you need to do this, follow these steps: 

1. Make sure your box is connected to the internet
2. Open the Menu
3. Select Settings*
4. From Information & reset select Factory reset
5. Select Reset
6. Enter the numbers you see on screen to confirm you want to reset your box
7. Your box will now reset itself and we’ll walk you through the setup again

*Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.

If your box is unable to perform a Factory Reset, please try a Maintenance Mode 4 reset first as this will keep your recordings however if this does not resolve the problem, we do suggest you try a Maintenance Mode 3 instead. Please note that much like a Factory Reset, a Maintenance Mode 3 will delete your recordings.