Fix for YVM102
It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect:
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Or see our site mapSelect your product
Error Messages
Error Messages
Set up
Set up
Box and Remote
Box and Remote
Channels
Channels
Guide
Guide
About YouView on Sony
About YouView on Sony
Error Messages
Error Messages
Guide
Guide
On Demand
On Demand
Popular Solutions
Reset your remote control
If your remote starts acting up, try resetting it. Pick your remote:
Read moreUseful Contacts
Having trouble? Here are a list of useful contacts.
Useful ContactsFix for YVM302
Looks like we’re not getting enough signal from your aerial at the moment.
Read moreMissing freeview channels
If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s):
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Need more help? Visit our full contacts page here