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1 Service Alert

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YouView Box

YouView on Sony

YouView Box

Error Messages

Error Messages

Fix for YVM502 Fix for YVM302 Fix for YVM607 Fix for YVM912 Fix for IPC6024

Set up

Set up

Setting up your box Box installation Changing Broadband Provider Box too far from router to connect Using YouView without internet

Box and Remote

Box and Remote

Remote control guide Using Maintenance Mode Reset your remote control Sync remote to the TV TV beeping when using remote

Channels

Channels

Can't watch subscription channels Getting radio channels Getting HD channels Hide/unhide channels Missing freeview channels

Guide

Guide

Turn on/off background transparency Turn on/off channel logos No channel logos in the guide Using the TV guide Guide not working properly

On Demand

On Demand

ITV Hub app unavailable Help for Netflix 'Basic with Ads' plan On Demand player or app not working On Demand Player not working Now TV app unavailable

Parental Controls & PIN

Picture & Sound

YouView on Sony

About YouView on Sony

About YouView on Sony

YouView features on Sony TVs Unable to get YouView Getting YouView on Sony Using an external hard drive YouView Sony Terms of Use- Part 2: Privacy and Cookies Policy

Accessibility

Accessibility

Accessibility Features

Channels

Channels

Using red button services Subscription channels on Sony

Error Messages

Error Messages

Fix for YVM3302 Fix for YVM3305 Fix for YVM3105 Fix for YVM3502 Fix for YVM3501

Guide

Guide

Missing channels on Sony TV Retune your channels Guide not working properly Hide & unhide channels Using the TV Guide

On Demand

On Demand

Using search Using On Demand Using Discover or TV Shows & Films On Demand player not working

Parental Controls & PIN

Picture & Sound

Popular Solutions

Fix for YVM102

It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect:

Reset your remote control

If your remote starts acting up, try resetting it. Pick your remote:

Useful Contacts

Having trouble? Here are a list of useful contacts.

Useful Contacts

Fix for YVM302

Looks like we’re not getting enough signal from your aerial at the moment.

Missing freeview channels

If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s):

Get in touch

Need more help? Visit our full contacts page here