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1 Service Alert

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YouView Box

YouView on Sony

YouView Box

Error Messages

Error Messages

YVM4900 YVM4302 No Signal YVM4305 TV Channels Unavailable YVM4105 App Unavailable YVM4104 Service Unavailable

Set up

Set up

Wi-Fi set up Using a shared aerial Using YouView without an aerial Using a satellite dish Using an indoor or loft aerial

Box and Remote

Box and Remote

TalkTalk TV Hub Software Update YouView App Not Updating on TalkTalk TV Hub TV Remote Factory Reset Using Maintenance Mode

Channels

Channels

'No Information' or 'Loading' in the guide on TalkTalk TV Hub Using the TV Guide on TalkTalk TV Hub Hide and Unhide Channels on TalkTalk TV Hub Guide not working on TalkTalk TV Hub Retune your channels on TalkTalk TV Hub

Guide

Guide

Turn on/off background transparency Turn on/off channel logos No channel logos in the guide Using the TV guide Guide not working properly

On Demand

On Demand

Help for Netflix 'Basic with Ads' plan On Demand player or app not working On Demand Player not working Using TV Shows & Films Using On Demand on TalkTalk TV Hub

Parental Controls & PIN

Picture & Sound

YouView on Sony

About YouView on Sony

About YouView on Sony

YouView features on Sony TVs Unable to get YouView Getting YouView on Sony Using an external hard drive YouView Sony Terms of Use- Part 2: Privacy and Cookies Policy

Accessibility

Accessibility

Accessibility Features

Channels

Channels

Using red button services Subscription channels on Sony

Error Messages

Error Messages

Fix for YVM3302 Fix for YVM3305 Fix for YVM3105 Fix for YVM3502 Fix for YVM3501

Guide

Guide

Missing channels on Sony TV Retune your channels Guide not working properly Hide & unhide channels Using the TV Guide

On Demand

On Demand

Using search Using On Demand Using Discover or TV Shows & Films On Demand player not working

Parental Controls & PIN

Picture & Sound

Other ways we can help

Top 5 Solutions

Fix for YVM102 Reset your remote control Useful Contacts Fix for YVM302 Missing freeview channels

Latest updates

Humax Retail software update 32.144.10 / 3.8.126 TalkTalk Software Update 60.48.91 & 72.48.91 / 3.8.128 TalkTalk Software Update 70.45.159 / 3.3.170 BT Software Update - 4.1.22 / 0.7.82 BT Software Update - 4.1.4 / 0.4.46

Videos & Guides

Helpful videos and handy user guides

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